Head of Arena Operations – TorqWars, competitive RC racing (Mumbai)

About TorqWars
TorqWars is building India's competitive RC racing. We are a sports-entertainment business running on three engines: experience-led arenas with timed racing, a league, and a D2C store for RC cars and parts. Our first arena opens soon in Bandra, Mumbai, and we are backed by The Foundery. You will work directly with the founders and own how your function is built from the ground up.

Role overview
You will own our first arena in Bandra end to end, from the final stage of fit-out to daily operations: team, equipment, safety, retail and the arena P&L. The operating model you build here becomes the playbook for every arena that follows.

Key responsibilities

• Complete fit-out, close snag lists, receive stock and open on the agreed launch date.
• Get licences, permissions and insurance in place with our admin and finance team.
• Run trial days and a soft launch before opening.
• Manage daily operations: opening and closing, staff rosters, front desk, and maintenance of tracks and cars.
• Hire, train and manage the floor team: floor managers, game marshals and hosts.
• Own safety: battery charging and storage, crowd management and incident reporting.
• Manage in-store retail sales and inventory.
• Own the arena P&L: revenue, staff costs, vendor costs and margins.

KPIs
Launch date, equipment uptime, footfall, revenue per visitor, monthly margin and safety record.

Requirements

• Operations experience at FECs, gaming zones, retail stores or multi-site businesses, with hands-on floor work in the last 2–3 years. Senior candidates welcome, and so are 3–5 year candidates who have already run a site.
• Has opened at least one venue or store end to end: budget, vendors, permissions and hiring.
• Has managed frontline teams through weekends and peak days.
• Experience with safety SOPs and incident management in public spaces.
• Comfortable with budgets and a site P&L.

Good to have
Go-karting, bowling, trampoline park, gaming arena or amusement park operations. Basic knowledge of batteries and electronics.

What we offer
Leadership of a new venue format, 0.1–0.5% ESOPs, direct work with the founders, and growth into a multi-arena role.

Hiring process
A short AI interview, a call with a founder, a short assignment, a site visit in Bandra with reference checks, a final conversation with our co-founder, and an offer within 2 weeks of the first call.