Product support professionals for a Chennai based Software Product company

Tenmiles is a bunch of enthusiastic (and crazy) people in Chennai who churn out world class software products. Our software looks great, works like a charm, does the job and doesn’t take water breaks. We create products that make our customers not just “Happy” but all the more effective.

Our Products - HappyFox, HappyFox Chat

With amazing products at hand and a rapidly scaling team, we are looking for a “Customer Success Associate” - someone who works well in a dynamic environment. This is a unique growth opportunity to have an impact on the business and grow along with the company.

Responsibilities :

As a Customer Success Associate, your primary responsibilities will include:

1. Owning and driving resolution of customer requests for product specific questions
2. Interacting with customers and determining knowledge gaps within HappyFox KB
3. Participating in continuous product training to improve the quality of support
4. Editing, posting and maintaining the quality of KB articles
5. Assisting customers by optimizing article content and titles, keeping in mind the searchability for solutions through support centres
6. Working with sales team to assist in activities that include but not limited to : setting up the application for new customers, solving queries, directing them to relevant KB article and educating them to help themselves, driving community forum engagement
7. Taking ownership of support tickets, adhering to SLAs and resolution time commitments

We’d want you to have :

• 1-2 years of relevant customer support experience preferably in SaaS companies
• Excellent verbal and written communication skills
• Positive attitude, strong worth ethic, self discipline
• Excellent time management skill

It’ll be good if you also are :

• An engineering graduate or equivalent
• Flexible to work in US shift

Why Tenmiles?

Because we are a great team with a wonderful product promising career growth, work life balance and some perks. Read on to find out…

Perks :

• Flexibility - you decide your work timings!
• A Mac
• Unlimited foosball
• Some fun events put together

Benefits :

• Competitive Salary
• Company paid medical / accidental insurance coverage