Rediff.com - Service Operations / DevOps Engineer

Rediff.com has been a pioneer in internet technologies for over 20 years. We take great pride in proclaiming that our team of engineers has been building and maintaining innovative customer facing products and applications using the state-of-art technologies and infrastructure. Our flagship products range from Email to a Marketplace e-commerce platform to data centric services like our recommendations platform used by products like Moneywiz, Products Search & Real Time News.

Rediff.com has always been a technology oriented organization. We hire engineers with a broad set of technical skills who are ready to tackle technology's greatest challenges and make an impact on millions of users. The Service Operations team is responsible for monitoring, deploying and securing products/services at rediff.com. As a Service Operations Engineer you will deploy, monitor and maintain the core infrastructure and services that power our customer facing products.

Service Operations Engineer

Mission :

At rediff.com, our Service Operations Engineers work on massive scalability and storage solutions, large-scale applications and latest technology platforms that are used by our developers. A Service Operations Engineers core responsibility is to keep our services available and reliable, ensuring our users have the most performant experience possible.

Responsibilities :

- Install new servers, configure equipment like storage & other system utilities.

- Monitor and troubleshoot our core services using in-house developed tools and standard Open Source utilities.

- Plan and execute production deployments of new and updated products and services.

- Meet the SLAs for availability, disaster recovery, backup, monitoring, security, and performance of our products and services.

- Provide Level 2 support and fulfillment of service requests, acting as the primary escalation point for the Service Desk and NOC.

- Participate actively in on-call rotations to support our data center infrastructure, which may include occasional after hours, weekends and national holiday shift work.

Qualifications :

- BE/B-Tech degree or equivalent practical experience.

- Understanding of primary distributed application and data center concepts.

- Advanced level Linux skills, including installation, systems administration and troubleshooting.

- Experience in diagnosing and resolving errors in complex massively distributed applications.

- Basic Networking knowledge, including topology and protocol understanding.

- Experience with IT Service Management and DevOps concepts and methodologies.

- Support experience with Software-as-a-Service (SaaS) applications.