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Technical Support Engineer

ProdEx Technologies , Chennai · · Full-time employment · Customer Support


  • Taking ownership of customer issues reported and see problems through to resolution.
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper recording and closure of all issues.
  • Document knowledge in the form of knowledge base tech notes and articles.

Job Requirements:

Must Have:

  • Intermediate Hardware, OS & Networking knowledge
  • Solid verbal, written, presentation, Email / Chat etiquette's and interpersonal communication skills
  • Good in problem analysis, troubleshooting, requirement analysis
  • Capable of working on a cross-functional team to solve business & tech problems
  • Flexible to work in shifts (24/7) environment, Quick Learner and can pick up new technologies
  • Ability to make complex technical matters easy-to-understand even for non-technical people
  • High level of enthusiasm about helping and serving clients, strong customer and solution-oriented personality
  • Handle details accurately and in a timely manner

Good To Have:

  • Basic knowledge of Unix/Linux systems and MAC OSX
  • Basic knowledge of SQL server

Experience - 2 - 5 yrs

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