Customer Success Manager

ProdEx is one of the first software product development companies in Chennai. Since 1997, we have been developing world-class, patented products for B2B lead generation and recruiting for companies based out of the Silicon Valley.

Required Skills And Experience

* Act as a trusted advisor to the end users and their management to drive software product adoption and ensure they leverage the solution to achieve agreed operational priorities, leading to full business value.

* Previous Account Management or Relationship Management experience

* Proven track record of sustaining and growing relationships and ensuring timely renewals

* Ensure successful on-boarding of new accounts and new users by setting objectives which result in basic product functionality and provide advanced training in order to develop existing users

* Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success

* This job requires working with prospects in US time zones.

* 3+ years of experience in account management, customer success, training or sales

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