Inside Sales

Designation          : Executive- Inside Sales    

Department       : Inside Sales

Reports to           : Manager-Inside Sales

Job Summary:

This role is responsible to sell the company services to the potential customers through phone/Email.

Key Responsibilities:

1. Approach the customers in the provided database via- Phone/Email to offer services.
2. Need to make point of contact ( USA customers ) .. Contact numbers if not available then need to track online (Google /Linkedin or any  ).
3. Profiling for all SEA/AIR products (Import , Export , Clearance , Warehousing )
4. Enquiry Generation
5. Preparing Quotations , Negotiations , Cost follow up with pricing team /Agents  
6. Closure of Accounts
7. Handling of shipment by coordinating with different depts.
8. Follow up on the collections

Key Metrics (KPI’s):

1. Achieving budgets as allocated
2. Error free quotations
3. Collections/receivables

  Skills & Competencies required:

 Technical/Generic Skills

• Negotiation Skills
• Patience and ability to engage customers in conversation.
• Good sales ability
• The ability to handle rejection

Behavioral Skills

• Very good Communication Skills
• Task oriented
• Very good Interpersonal skills

Qualification & Experience:

Graduate/ Postgraduate / MBA in Sales and marketing preferred.

Requires 2-3 years of proven experience as Inside sales representative.

Requires freight forwarding Experience (Knows basic USA Export/Import Process)