Global partner success manager

1. We are seeking a passionate Partner Success Manager who will be responsible for owning relationships within our client base post-sale. Within their book of business, the Partner Success Manager will be accountable for client retention, engagement, natural growth, and optimisation. You will be the face of Konfinity to our clients and work diligently to meet their core business needs through successful placement of our world-class developers. You are able to seamlessly support clients and ensure their positive experience using strong data-driven approaches and proven problem-solving skills. 
   
   
   In This Job, You Will
2. Be accountable for the success of the client relationship post contract signature
3. Own the on-boarding experience from the time a deal closes, which includes managing client teams, internal stakeholders, and resources to support the effort
4. Drive churn numbers to all-time lows
5. Consistently find ways to help the client recognize their return on investment
6. Grow your accounts naturally through excellent client service
7. Manage client relationships by organizing and leading routine check-in points, educating and integrating the client and developer, and tracking progress to create a sustainable partnership
8. Creatively problem solve to ensure we’re finding the balance between advocating for the client while balancing business needs
9. Proactively and swiftly escalate when necessary to solve for challenges that arise throughout the client lifecycle
10. Uncover opportunities for growth by understanding client’s business needs and facilitate upsell conversations between Account Manager and client
11. Work cross-functionally with Konfinity counterparts to manage healthy partnerships and ensure developer success
12. Be accountable for accurate data upkeep
13. Identify clients who are willing to serve as references, as well as facilitate conversations between existing clients and potential clients where fit exists
14. Help drive client references, referrals, and product adoption

    15.Assist with internal operational tasks and projects, including reporting, data gathering and issue resolutions

What Makes You a Great Fit For This Role
4+ years years of professional work experience
2+ years of relevant work experience in a client-facing client success, account management or professional services organization
Consistent track record of exceeding KPIs and providing professional client service in a dynamic, start-up environment
Exceptional communication skills, highly organized, and collaborative
Unprecedented attention to detail - you let nothing go unnoticed, overlooked, or undone
Strong writing skills, with a keen eye for polish, grammar, and tone
You consider project management strength and have experience using internal resources and stakeholders to execute against deadlines
You have work experience with best-in-class technology companies and/or with distributed teams
Self-motivated, proactive team player with innovative ideas to strengthen internal relationships and inspire client loyalty and adoption