Customer support agent

Experience & skills: 

• This is an entry role. 1-2 years of experience in a customer support role. Please DO NOT apply if you're looking for a senior role.
• You are comfortable in communicating and working with engineers to get technical issues resolved.
• Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different users.
• Experience in a startup environment will be a big plus.
• Ability to own and deliver on multiple projects at any given time.
• You are a self-starter that anticipates requests and doesn’t need a lot of oversight.

Role: 

• Respond to and resolve customer issues raised over email/reviews/social media and other channels.
• Recreate the issue to understand which components have specifically gone wrong before handing them over to developers.
• Work closely with engineers to ensure issues are resolved within the stipulated SLAs.
• Work towards ensuring a 7 star customer experience, by always taking an extra step to delight them!
• Communicate user suggestions to the engineering team to ensure that the issues/suggestions are considered in the product roadmap.

Why FunSwitch: 

• We are on an epic mission: helping millenials around the world reduce their digital addictions (social media, video games, excessive smart phone use etc.).
• We are a rocket ship: We move at a fast pace. Our speed ensures that each of us learn and get better each day. You can expect to learn 10x more than in a big, cozy company. 
• We are all-rounders: As we are a very small team, each of us get to work on and learn about all stages of product development: ideation->architecting->coding->testing->shipping->debugging