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Voice & Accent Trainer - Communications Manager
- Monitor calls and share feedback on CTQ parameters.
- Should train all employees on V&A and soft skills in a batch wise manner.
- Review training needs on monthly basis.
- Should report on day to day time utilization.
- Should be willing to travel to Bangalore office to conduct training.
- Coaching the bottom quartile and showing an improvement in call & email quality.
- Taking sessions and huddles regarding call/email quality
Should be a Graduate or above
SKILLS SET REQUIRED/PREFFERED
- Should have hands on experience in providing training on batch wise for Voice and Accent Training
- Excellent communication.
- Corporate Soft Skills trainer
- Most have worked as a voice & Accent Trainer [International Process]
- Well versed in Soft Skill, V&A and training methodologies
- Certified V&A and soft skills trainer would be an added advantage.
Chennai (Should travel to Bangalore for training)
For further information _ 9844708333
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