Diziana

We are Diziana, a company that helps Zendesk customers by providing various ready-to-go help-center themes and plugins.

We have worked hard (with very small team) to earn a lot of respect within Zendesk community for our work -- free themes, helping others in Zendesk community forums, and of course our professional work.

It provides immense pleasure and satisfaction to see how our products (and services) have helped thousands of organisations and companies of all sizes including some familiar and big names: Gates Foundation, Nykaa, Myntra, HelloFresh, TripAdvisor. In directly we have helped thousands and thousands to find right answers in time, and feel freedom via usable self-service help-center (help-desk, knowledgebases).

More and more people are looking up to us to improve our products, and take those to new levels. We are aware there is a lot of work to be done, and we have a lot of ideas which we are slowly executing.

That's why, we are looking to grow our team by adding people who share same passion as we have for creating great products for self-service help-centers. We believe, future customer support is all around self-service help-centers (help-desks, or knowledge-bases); it makes end-user feel empwoered or free in getting answers of their questions, or learning more about products and services, without waiting for hours to get answers from a customer support person.

At the moment, most of our product are essentialy a beautiful mix of beautiful web-standards (HTML, CSS, JavaScript), and some templating language (based on Handlebar). We use various tools (FOSS, built by Zendesk or us) to manage product development, automate some workflow, and make sure we deliver quality stuff.

If it matters, we are Zendesk Authorized Global Partner.