Remote Customer Support Agent

The way people communicate with a business is changing. Conversational interfaces have proved to be better suited for this purpose since people can understand and pick it up instantly. The rise of messaging apps and chatting has made them more intuitive.

The standard method to collect data from website visitors is web forms. But they don't work anymore. People hate filling forms. Conversational bots are capturing 40-60% more leads and sales when compared to static forms.

We are powering over 5K businesses all over the world. Our company is 100% bootstrapped and remote, incorporated in Delaware, USA. Come work with our highly dynamic team building the next generation conversational marketing software.

We are looking for people like you to join our highly dynamic remote team working on the next generation conversational marketing software.

What we expect from you :

- Responding promptly to customer inquiries. 
- Communicating with customers through various channels. 
- Maintaining a positive, empathetic and professional attitude toward customers and ensuring customer satisfaction. 
- Willingness to learn continuously about the products inside and out so that you can answer questions. 
- Keeping records of customer interactions, transactions, comments and complaints. 
- Communicating and coordinating with colleagues as necessary. 
- Understand the technical aspects of problems and efficiently coordinating with the product team. 
- Validating product feedbacks and contribute to product development constructively. 
- Ability to stay calm when customers are stressed or upset. 
- Providing feedback on the efficiency of the customer service process.

You'll be the right person for this role if you have the following:

- Creative 
- Have perfect spoken and written English skills 
- At least 1+ years of experience working as L1/L2 software support agents 
- Experience writing technical knowledge-base articles or playbooks 
- Strong presentation skills 
- Excellent soft skills, including critical thinking, decision making, and conflict resolution 
- Committed to self-development and the professional growth of others 
- Excellent at reducing overly complicated and unstructured answers into a set of structured and straightforward decisions 
- Experience with deep ping for >500 tickets per week 
- Knowledge of HTML and JavaScript 
- Comfortable working remotely or outside of the office environment 
- Previous work experiences with SaaS or chatbot companies

Job Perks

What you can expect from us:

• Flexible work timing 
• Remote work from home or coworking spaces 
• Highly dynamic and equal opportunity job 
• Great learning opportunity and global exposure 
• Fun working culture