Technical Writer

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Prepare Business Collaterals such as Presentation Decks, Data Sheets, etc.
• Provide Day to Day Support to Sales Operations by preparing Statement of Works (SOW), Business Proposals, RFP Responses, Custom Decks, etc.
• Review and Proofread client deliverables such as Client Reports, Presentations, etc.
• Create new documents, website content, sample reports, blog posts, etc.
• Work with Technical Teams to understand NotSoSecure services and solutions closely
• Create technical documentation such as methodologies, case studies, etc.
• Work with clients to understand their requirements in order to produce deliverables as required

·       Participate in best practice sharing.

KEY PERFORMANCE INDICATORS:

·       Quality of reports sent to clients

·       Response/turnaround times

·       Collateral database created and maintained

 These KPI’s, as well as other traits, skills and knowledge requirements will be measured and monitored on a regular basis.

POSITIONS SPECIFICATIONS

Essential:

• Relevant experience, such as technical writing, product documentation, or online publishing including experience with writing technical customer-facing materials.
• Familiarity with Information Security (preferable but not mandatory)
• Excellent English languages and grammatical Skills
• Willingness to research on new topics and stay updated
• Sound team worker, relationship builder
• Strong team player and leader with a strong sense of passion, fun, honesty and drive
• Sound business acumen and ability to hold business level conversations with senior client contacts
• Ability to work to a proven sales methodology and use of Salesforce CRM
• Understanding of the IT and technology industry
• Use of MS Office applications and email
• Ability to communicate at all levels, both written and verbal

NotSoSecure is a part of Claranet Cyber Security. Claranet combines pioneering technologies, practices, and expertise to propel our customers' ambitions. Through a vibrant customer-centric culture of collaboration, learning, and opportunity, we nurture a dynamic community of the best technology and service expertise spanning cloud, cyber security, networks, and unified communications.

Founded in 1996, Claranet has evolved into a multi-disciplinary technology services provider with global reach. The company has annualised revenues of circa £400 million, over 6,500 customers, and more than 2,500 employees in nine countries. In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers.   

Claranet consistently appears in The Sunday Times Top Track 250 as one of the fastest growing privately-owned businesses in the UK. Our international success is driven by local service, out of local offices, using a mixture of local and international infrastructure, including hyperscaler clouds.

Claranet Cyber Security is a world-class business unit within Claranet, giving customers access to market-leading information security services spanning; training, consulting, and managed security services. Formed through the combined forces of NotSoSecure, the UK Security Business Unit (previously known as Sec-1), and units in France and Portugal. 

NotSoSecure has a strong heritage of security training and penetration testing for leading worldwide brands, built on the quality of its technical team and excellent customer service. R&D remains core to maintaining and growing our capability, recently allowing us to claim considerable expertise in cloud security testing and in proactively driving the security of applications (including through ‘DevSecOps’ work).