Posted by Christine (@christine14)
Chargebee Technologies Pvt Ltd https://hasjob.co/chargebee.com/7upey , Chennai · www.chargebee.com/careers/presales-consultant/ · Full-time employmentFull-time employment · Customer SupportCustomer Support
- An impeccable set of communication skills.
- People skills. You will be the technical face of Chargebee when interacting with customers.
- The patience to see a problem through, even if a solution doesn’t always seem possible.
- Excellent problem solving skills including the ability to think creatively.
<h3>Grapple with customer queries</h3>
The Presales team helps customers get all that they can out of Chargebee. Working in Presales means developing a deep understanding of a customer’s problems and pain points and expressing complete mastery over Chargebee so it can be tailored to suit the need of the hour.
<h3>Engage with the product and engineering teams</h3>
The Presales team works closely with the engineering team and product teams, forwarding requests, feedback on experience, and tweaks to existing features.
<h3>Research new developments in
SaaS and SaaS products</h3>
Apart from a command over Chargebee, excellence in Presales also means developing and maintaining an understanding of the subscription business playing field, including the ins and outs of subscription billing, web APIs, and what it takes to grow an online business.
<h3>Give customer perspective a voice</h3>
Speaking to new and existing customers every day means our Presales members develop a unique understanding of how to meet customer need. An insight that is invaluable to engineers building and ideating through new features.