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Technical Support Engineer
Posted by Sanchari Mukhopadhyay (@sanchari)
CallHub https://hasjob.co/callhub.io/tfoh5 , Bangalore · callhub.io · Full-time employmentFull-time employment · Customer SupportCustomer Support
We are looking for a technical support engineer to help our customers use our software product. Someone who enjoys talking to customers will enjoy this role. We are a small team of less than 25 people. You’ll enjoy working with a small, fun and dedicated team.
About Us:
At CallHub, we help advocacy groups in their campaigns and causes, using our award winning cloud based telephony platform. Customers round the globe use CallHub to reach people via phone calls and text messages. Our customers include Uber, Democrat Party, major political parties in US, Canada, UK, France and Australia.
Your Responsibilities:
Going over and beyond to get the customers successful in their campaigns and delighting them with our experience
Become intimately familiar with all aspects of our software
Customers ask for help through email and chat. Provide high-quality technical support over email, chat and over phone.
Provide high-quality product demonstrations to help new users get familiarized with the product
Making sure all customer issues that need resolution by the engineering team are followed through and resolved in a timely manner.
Offer additional tips, solutions and advice, related to customers’ use, whenever possible
Customer focus - Listening skill - Problem Solving – Analytics
You should have:
Outstanding written and verbal English communication
Previous experience dealing with application support cases or requests via e-mail, telephone and conference calls
Has worked with cloud applications like Zapier and know how APIs work (advantage)
Willing to work in the US shift timings (6:00PM to 3:00AM IST)
1-2 years prior experience in technical support for a software product (advantage)
Detail oriented. Ability to empathize with customers.
Ability to pick up new technologies and assess situations quickly
What you can look forward to:
Your primary responsibility with be working with customers. You can also contribute to other areas if you want to.
You’ll have autonomy to try new ideas and processes.
We value openness in the company and love delighting our customers.