Technical Support Engineer

Job description

We are looking for a technical support engineer to help our customers use our software product. Someone who enjoys talking to customers will enjoy this role. We are a small team of less than 15 people. You’ll enjoy working with a small, fun and dedicated team. You must be willing to work in the US shift timings (7:00PM to 3:30AM IST)

About us:

At CallHub, we help advocacy groups in their campaigns and causes, using our award winning cloud based telephony platform. Customers round the globe use CallHub to reach people via phone calls and text messages. Our customers include Uber, Democrat Party, major political parties in US, Canada, UK, France and Australia.

Your Responsibilities:

• Customers ask for help through email and chat. Provide high-quality technical support over email, chat and over phone.

• Making sure all customer issues that need resolution by the engineering team are followed through and resolved in a timely manner.

• Offer additional tips, solutions and advice, related to customers’ use, whenever possible

• Become intimately familiar with all aspects of our software.

• Create and update FAQs and other help material.

• Work with our engineering team and contribute to the product roadmap based on customer requirements

You should have:

• Outstanding written and verbal English communication.

• Willing to work in the US shift timings (7:00PM to 3:30AM IST)

• 1-2 years prior experience in technical support for a software product

• Detail oriented. Ability to empathize with customers.

• Ability to pick up new technologies and assess situations quickly

What you have look forward to:

• Your primary responsibility with be working with customers. You can also contribute to other areas if you want to.

• You’ll have autonomy to try new ideas and processes.

• We value openness in the company and love delighting our customers.