Lead UX Designer

About CallHub

CallHub is a SaaS software suite of voice and text communication tools that help organisations make mass communication more human. Thousands of organisations across +160 countries use CallHub to identify, nurture and build relationships with supporters and customers. 

Every day, we hear new stories about how CallHub helps companies make their communication more personal:

• “Many systems out there have you spend too much time trying to work prospects vs. using it to connect with people. CallHub is the answer now and always for my marketing!” — Julie Barkley, Business Owner

Business and nonprofit organisations tell us how CallHub makes life easier for their employees and volunteers: 

• “A lot of our folks are volunteers, a lot of them are retired, they are often anxious with technology and they were able to use CallHub easily. It’s empowering for volunteers who don’t see themselves as very tech-savvy to be able to pick up a new piece of software and a new program and just use it.” — Celine Trojand, Community Organizer

Working at CallHub

You’ll be joining a team of 35 (and growing), who care deeply about each other and are invested in each of us doing great work.

Design is a vital part of CallHub. By radically improving the way organisations use calling and texting, we help build relationships at scale. This requires us to think big and to discover and explore uncharted territory. 

That's why we're focused on building a diverse, and resilient design team. We appreciate designers who love feedback and collaboration, think deeply about people and processes, and enjoy crafting visually delightful experiences that measurably improve people’s lives.

What you’ll need

• 5+ years of hands-on experience as a UX/Product Designer (Ideally with experience working across complex cloud-based apps, iOS and Android)
• 2+ years of demonstrated design leadership
• Strong experience in UX/Product Design methodologies
• Strong experience in generating insights from user/customer research to feed into the design process
• Excellent communicator of design work and your rationale behind proposals
• Exhibits a strong understanding of concept modelling, information architecture, and user-centered design principles.

What you'll do

• Manage, mentor and inspire a team of designers, providing design direction and pushing the quality of the design work.
• Take high-level product ideas from conception through execution, across web and mobile.
• Take joint ownership of metrics and strategy with the product team, and work collaboratively with engineering and operations to meet business goals and measurably improve the lives of users.
• Take ownership of our design process, design system and end-to-end designs for all products.
• Explore user problems through hands-on research and work closely with user researchers to flesh out problems before solutioning.
• Work with engineering to ensure product releases are of high quality.
• You will be expected to evangelize the design team internally and to the design community to raise awareness about your team’s work, grow the team and build collaboratively.

Interested? Hiring process & next steps

We’re thrilled that you’re interested, and excited to hear from you!

You are a key hire for the design team, and will have a tremendous impact on all aspects of CallHub’s future—our products, culture, and business. We’ve structured our interview process to ensure this is a great fit for us both.

On the technical side, we’ll focus on leadership, UX design, interaction design, visual design, user research & testing, prototyping, team collaboration, and writing & communication. 

We also want to make sure that you have everything you need in this process to make the right decision for yourself. We’ll check-in along the way to make sure that happens.

To begin the application process, please:

• Sign up for CallHub and create a Call Center campaign. Create a Google Doc sharing 3 things you would change about the campaign creation experience and explain why. 
• Complete this form (you’ll provide a link to the Google Doc inside this form): https://forms.gle/ZWxhZKnm8NHjMpeP8

We look forward to receiving your application!