Customer Success Manager

Role: Customer Success Manager
Location: Bangalore
Company:
Website - 3dwalk.in

• Early stage technology startup in real estate space.
• Current client base of 70 builders.
• In growth phase with proven revenue model.
• Young founding team with experience working in companies like Microsoft Research and Samsung R&D

What is Customer Success?
Customer success includes handling post sales and making the customer realise the value of the product to the fullest. It is an emerging field for technology/product companies. For better understanding - https://en.wikipedia.org/wiki/Customer_Success

Job description:

1. Project Delivery: Coordinate with operations team and handle the delivery of the project.
2. Responsible for product adoption:
3. • Explain the product to sales executives, understand their issues in using the product and resolve them.
   • Follow up with sales executives and make sure that the product is utilised to the fullest.
   • Identify the problem, develop strategies and implement them to make the product adoption easier.
   • Communicate the insights developed to product team and get the feature implemented.
4. Ensure client satisfaction and get referrals by maintaining good relationship with the clients.
5. Quantify the value of the product by collecting and analysing data on customer’s key sales metrics.

General notes:

1. The job will be very hands on and active. You shouldn't expect to be sitting in a cubicle all day.
2. Desired skills:
3. • Excellent communication skills - verbal and written.
   • Critical thinking
   • Street smartness
   • Self learning ability
4. Prior experience in sales is a plus.
5. You can expect an open culture and startup setup.
6. Salary - As per the industry standards.